http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/ Michelle Leder's guide to what's hiding in SEC filings Tue, 07 Oct 2008 06:58:04 +0000 http://wordpress.org/?v=2.6.2 http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/#comment-4636 Michelle Leder Thu, 21 Feb 2008 19:27:21 +0000 http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/#comment-4636 I prefer to fly JetBlue too and if they flew to either Dallas or Kansas City, where I need to be next month, I probably would have stuck with them. But, like you, I've noticed some definite changes. Some of them are downright silly: a few years ago, I still remember how the ground crew in Tampa actually waved goodbye as our plane started backing up. Cheesy? Absolutely. But also kind of sweet, especially for those of us who remember Eastern. Some of the changes are more significant, like on-board bathrooms that don't seem like they get the same thorough cleaning that they used to. Or, the fact that when you actually need to talk to a live person to change a ticket because the system isn't letting you do it online, the wait seems unusually long. I prefer to fly JetBlue too and if they flew to either Dallas or Kansas City, where I need to be next month, I probably would have stuck with them. But, like you, I’ve noticed some definite changes. Some of them are downright silly: a few years ago, I still remember how the ground crew in Tampa actually waved goodbye as our plane started backing up. Cheesy? Absolutely. But also kind of sweet, especially for those of us who remember Eastern. Some of the changes are more significant, like on-board bathrooms that don’t seem like they get the same thorough cleaning that they used to. Or, the fact that when you actually need to talk to a live person to change a ticket because the system isn’t letting you do it online, the wait seems unusually long.

]]> http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/#comment-4635 JetBlue Flier Thu, 21 Feb 2008 19:18:45 +0000 http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/#comment-4635 I still prefer to fly JetBlue over other airlines because of the better legroom and DirectTV at every seat. I also find their in-flight cabin crews to be much friendlier and more fun than those at the other airlines. However, I have noticed a disturbing trend in cabin quality. The last few JetBlue flights I took were in planes that needed a cleaning, and quite desparately. They were disgusting. I still prefer to fly JetBlue over other airlines because of the better legroom and DirectTV at every seat. I also find their in-flight cabin crews to be much friendlier and more fun than those at the other airlines. However, I have noticed a disturbing trend in cabin quality. The last few JetBlue flights I took were in planes that needed a cleaning, and quite desparately. They were disgusting.

]]> http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/#comment-4620 Brian Tue, 19 Feb 2008 18:14:45 +0000 http://www.footnoted.org/perk-city/a-cultural-shift-at-jetblue/#comment-4620 Seems quite odd that Jet Blue's solution to problems caused by low-cost operating structures is to raise the salaries of the top executives, who surely have very little to do with what is happening in the terminals and on the planes. They have decided to take stagnant and bloated approach of the other airlines, without apparently understanding why anybody liked them in the first place. Seems quite odd that Jet Blue’s solution to problems caused by low-cost operating structures is to raise the salaries of the top executives, who surely have very little to do with what is happening in the terminals and on the planes. They have decided to take stagnant and bloated approach of the other airlines, without apparently understanding why anybody liked them in the first place.

]]>